"Help! I Have a Problem" - Differences between a Humanlike and Robot-like Chatbot Avatar in Complaint Management.
Anne FotaKatja WagnerTobias RoedingHanna Schramm-KleinPublished in: HICSS (2022)
Keyphrases
- mobile robot
- management system
- human robot interaction
- information management
- robotic systems
- path planning
- cognitive science
- virtual world
- decision support
- data management
- statistically significant
- vision system
- decision making
- information systems
- humanoid robot
- autonomous robots
- sign language
- position and orientation
- human computer interaction
- goal directed
- obstacle avoidance
- project management
- real time
- data processing
- knowledge management
- information technology
- artificial intelligence