Predicting e-Tax Service Adoption: Integrating Perceived Risk, Service Quality and TAM.
Afrin RifatNabila NishaMehree IqbalPublished in: J. Electron. Commer. Organ. (2019)
Keyphrases
- service quality
- subjective norm
- perceived risk
- perceived usefulness
- user satisfaction
- customer satisfaction
- internet banking
- structural equation modeling
- technology acceptance
- service providers
- information quality
- call center
- information systems
- online shopping
- factors affecting
- electronic commerce
- technology adoption
- negative impact
- online banking
- quality of service
- technology acceptance model
- computer self efficacy
- incident management
- factors that affect
- user acceptance
- databases
- attitudes toward
- web services