Keyphrases
- process automation
- software evolution
- service oriented architecture
- knowledge representation
- electronic business
- business process
- conceptual modeling
- business models
- service quality
- domain ontology
- workflow management systems
- domain specific
- customer service
- business partners
- business strategy
- semi automatic
- business processes
- database
- semantic web
- developing countries
- software maintenance
- software engineering
- information systems
- data sets