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Characterizing and Learning Representation on Customer Contact Journeys in Cellular Services.
Shuai Zhao
Wen-Ling Hsu
George Ma
Tan Xu
Guy Jacobson
Raif M. Rustamov
Published in:
KDD (2020)
Keyphrases
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learning process
learning algorithm
multiple representations
learning systems
learning problems
prior knowledge
customer service
learning tasks
website
service quality
financial services
ubiquitous computing
mobile learning
service providers
online learning
supervised learning
web services
information systems