Explaining the Stars: Aspect-based Sentiment Analysis of Online Customer Reviews.
Markus BinderBernd HeinrichMathias KlierAndreas Alexander ObermeierAlexander SchillerPublished in: ECIS (2019)
Keyphrases
- sentiment analysis
- opinion mining
- customer reviews
- product reviews
- product features
- online reviews
- sentiment lexicon
- sentiment words
- sentiment classification
- opinion words
- text classification
- natural language processing
- text mining
- sentence level
- user generated
- automatically extracting
- positive or negative
- databases
- user generated content
- information sources
- knn
- data mining