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Tell Me When Users Leave: Predicting Users' Abandonment of A Task-Oriented Chatbot Service using Explainable Deep Learning.
Yu-Wei Yang
Chieh Hsu
Hsin-Chien Tung
Hong-Han Shuai
Yung-Ju Chang
Published in:
CUI (2021)
Keyphrases
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deep learning
machine learning
active learning
named entities