A soft computing method for selecting evaluation criteria of service quality.
Ming-Shin KuoJer-Wei WuLie PeiPublished in: Appl. Math. Comput. (2007)
Keyphrases
- soft computing
- evaluation criteria
- fuzzy logic
- service quality
- neural network
- evaluation method
- databases
- rough sets
- artificial neural networks
- information retrieval
- machine learning
- data analysis
- computational intelligence
- training data
- electronic commerce
- evolutionary computation
- artificial intelligence
- real time
- customer satisfaction