Sustainable clustering of customers using capacitive artificial neural networks: a case study in Pegah Distribution Company.
Saeed YousefiHadi ShabanpourReza Farzipoor SaenPublished in: RAIRO Oper. Res. (2021)
Keyphrases
- artificial neural networks
- customer segmentation
- clustering algorithm
- case study
- clustering method
- customer service
- k means
- self organizing maps
- customer data
- categorical data
- customer support
- spectral clustering
- using artificial neural networks
- customer relationship management
- back propagation
- customer satisfaction
- computational intelligence
- single server queue
- neural network
- document clustering
- information theoretic
- unsupervised learning
- hierarchical clustering
- multilayer perceptron
- data distribution
- clustering analysis
- call center
- random variables
- service providers
- high tech
- customer behavior
- probability distribution
- search engine
- data sets
- customer retention