The effects of AI service quality and AI function-customer ability fit on customer's overall co-creation experience.
Xue YangPublished in: Ind. Manag. Data Syst. (2023)
Keyphrases
- customer satisfaction
- service quality
- electronic commerce
- call center
- artificial intelligence
- customer loyalty
- customer requirements
- customer service
- competitive environment
- online shopping
- internet shopping
- user satisfaction
- case based reasoning
- service providers
- expert systems
- information systems
- customer support
- customer relationship management
- databases
- information quality
- decision making
- product design
- competitive advantage
- decision makers
- database