Finding the Right Balanced Scorecard for Business-Driven IT Management: A Literature Review.
Andreas GyöryWalter BrennerFalk UebernickelPublished in: HICSS (2012)
Keyphrases
- literature review
- current issues
- information systems
- case study
- knowledge management
- requirements engineering
- decision making
- business management
- fuzzy theory
- key performance indicators
- information systems development
- enterprise systems
- quality management
- business intelligence
- mission critical
- service delivery
- data mining
- business processes
- business process
- real world
- management information systems
- design science
- systems development
- data management
- service management
- electronic commerce
- business models
- competitive advantage
- data quality
- decision makers
- business activities
- public libraries
- business rules
- information technology infrastructure