Prediction of User Request and Complaint in Spoken Customer-Agent Conversations.
Nikola LackovicClaude MontaciéGauthier LalandeMarie-José CaratyPublished in: CoRR (2022)
Keyphrases
- prediction accuracy
- multi agent systems
- multiagent systems
- multi agent
- intelligent agents
- churn prediction
- autonomous agents
- decision making
- mobile agents
- prediction error
- agent model
- speech recognition
- prediction algorithm
- multiple agents
- prediction model
- conversational speech
- content analysis
- electronic commerce
- agent architecture
- software agents
- cognitive agents
- artificial agents
- dynamic environments
- agent technology
- multi party
- action selection
- agent systems
- customer service
- language understanding
- customer behavior
- agent communication