"Death of social encounters": Investigating COVID-19's initial impact on virtual reference services in academic libraries.
Marie L. RadfordLaura CostelloKaitlin E. MontaguePublished in: J. Assoc. Inf. Sci. Technol. (2022)
Keyphrases
- digital collections
- social networks
- digital libraries
- web services
- virtual environment
- service providers
- service oriented
- social interaction
- augmented reality
- virtual reality
- service discovery
- personal preferences
- technological solutions
- virtual world
- technological innovations
- end users
- mobile services
- early detection
- service quality
- digital resources
- trust relationships
- anecdotal evidence
- service composition
- ubiquitous computing
- multimedia
- digital objects
- user generated content
- user communities
- service oriented architecture
- computing environments
- social network analysis
- video sharing
- smart objects
- context aware
- internet enabled