An adaptable service assurance system with CORBA and Remedy.
Victor LiuCheng ChenBin NiArmin KittelPublished in: NOMS (2000)
Keyphrases
- service quality
- web services
- management system
- information services
- customer satisfaction
- service providers
- information retrieval
- object oriented
- lightweight
- service oriented
- service discovery
- software components
- service systems
- customer service
- heavy traffic
- mashup
- semantic web services
- database
- information security
- neural network