Customer Review Provision Policies with Heterogeneous Cluster Preferences.
Shihong XiaoYing-Ju ChenChristopher S. TangPublished in: Manag. Sci. (2022)
Keyphrases
- electronic commerce
- customer preferences
- clustering algorithm
- customer service
- data clustering
- temporally extended
- cluster analysis
- customer satisfaction
- optimal policy
- data points
- decision making
- user preferences
- hierarchical clustering
- real world
- literature review
- data sets
- soft constraints
- call center
- customer relationship management
- marketing strategies
- preference elicitation
- customer behavior
- revenue management
- potential customers