Towards More Effective Solution Retrieval in IT Support Services Using Systems Log.
Rongda ZhuYu DengSoumitra SarkarKaoutar El MaghraouiHarigovind V. RamasamyAlan BivensPublished in: ICSOC (2016)
Keyphrases
- mission critical
- retrieval systems
- support systems
- enabling technologies
- computing environments
- commercial systems
- end users
- document retrieval
- information retrieval systems
- image database
- management system
- information retrieval
- expert systems
- data repositories
- collaborative environments
- seamless integration
- service management
- software components
- ambient assisted living
- heterogeneous environments
- data centric
- wireless networks
- building blocks
- knowledge management
- optimal solution