Call and connection management: making desktop conferencing systems a real service.
Sudhir R. AhujaJ. Robert EnsorPublished in: Comput. Commun. Rev. (1992)
Keyphrases
- management system
- enterprise systems
- mission critical
- management policies
- service systems
- video conferencing
- information technology
- service requirements
- customer service
- service delivery
- distributed computing systems
- configuration management
- autonomic computing
- web services
- service discovery
- service composition
- project management
- complex systems
- software development
- expert systems