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A structural service innovation approach for designing smart product service systems: Case study of smart beauty service.
Ching-Hung Lee
Chun-Hsien Chen
Amy J. C. Trappey
Published in:
Adv. Eng. Informatics (2019)
Keyphrases
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service systems
case study
service level
service requests
service oriented
web services
queueing model
service providers
web technologies
arrival rate
service oriented architecture
call center
business process
queue length
service selection
enterprise systems