From Bureaucratic to Quasi-market Environments: On the Co-evolution of Public Sector Business Process Management.
Björn NiehavesRalf PlattfautPublished in: EGOV (2010)
Keyphrases
- public sector
- business process management
- e government
- business processes
- business process
- information sharing
- public administration
- current practices
- information and communication technologies
- electronic government
- service oriented
- digital government
- enterprise architecture
- inter organizational
- information systems
- emergency management
- decision making
- knowledge sharing
- job satisfaction
- government services
- business rules
- private sector
- process model
- business process change