ERP Systems' Usage in the German IT Service Industry: An Exploratory Multi-case Study.

Johannes Hintsch Frederik Kramer Klaus Turowski

Published in: EDOC (2015)

Keyphrases

case study
erp systems
enterprise resource planning
service providers
web services
business process
software development
business processes
design process
databases
information retrieval
artificial intelligence
data analysis
open source
business intelligence
service quality