Government-to-Business Personalized e-Services Using Semantic-Enhanced Recommender System.
Qusai ShambourJie LuPublished in: EGOVIS (2011)
Keyphrases
- service delivery
- recommender systems
- web service compositions
- e government
- personal preferences
- relationship management
- product recommendation
- web services discovery
- online services
- web services
- user profiles
- information filtering
- e learning
- government services
- service composition
- personalized services
- user modeling
- public services
- collaborative filtering
- service management
- cost efficient
- personalized recommendation
- government organizations
- semantic web technologies
- web service composition
- business applications
- government agencies
- web technologies
- service providers
- success factors
- context aware
- business opportunities
- semantic matching
- semantic interoperability
- public sector
- electronic business
- service oriented
- personalized information
- information technology
- information systems
- south africa
- user specific
- business processes
- customer relationship management
- user centric
- service discovery
- user model
- united states
- business intelligence
- governmental organizations
- business partners
- business process
- business activities
- electronic commerce
- business models
- information sharing
- change management
- mission critical
- information services
- academic community
- end users
- customer service