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Moving Beyond the Direct Impact of Using CRM Systems on Frontline Employees' Service Performance: The Mediating Role of Adaptive Behavior.
Renee Rui Chen
Carol Xiaojuan Ou
Wei Wang
Published in:
PACIS (2015)
Keyphrases
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adaptive behavior
management system
real time
information systems
distributed systems
knowledge based systems
service systems
moving objects
information technology
service providers
computing environments
service discovery