Trust Violation in Electronic Commerce: Customer Concerns and Reactions.
Tim GolesSrinivasan V. RaoSimon LeeJohn WarrenPublished in: J. Comput. Inf. Syst. (2009)
Keyphrases
- electronic commerce
- electronic transactions
- online banking
- brokerage services
- electronic marketplaces
- trust model
- mobile commerce
- business models
- automated negotiation
- transaction cost economics
- reputation mechanisms
- small and medium sized enterprises
- negotiation protocol
- tourism industry
- agent mediated
- business transactions
- cooperative
- multi agent
- web based systems
- service quality