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Can Chatbots Help Reduce the Workload of Administrative Officers? - Implementing and Deploying FAQ Chatbot Service in a University.
Keeheon Lee
Jeongwon Jo
Jinyoung Kim
Younah Kang
Published in:
HCI (33) (2019)
Keyphrases
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customer service
management system
response time
service providers
case study
information systems
service oriented
maintenance cost
information services
service composition
service discovery
web services
email
steady state
service quality