Sourcing with shared service centres: challenges in the dutch government.
Arjan J. KnolHenk G. SolPublished in: ECIS (2011)
Keyphrases
- online services
- service delivery
- lessons learned
- web services
- service providers
- academic community
- e government
- information technology
- business process
- united states
- service oriented
- digital government
- public services
- shared information
- open issues
- management system
- real world
- markov chain
- customer service
- public sector
- technical challenges
- service quality
- information services
- key issues