Taxonomy of services and its relationship with operations and strategy in electronic commerce.
Sung-Eui ChoKwangtae ParkJonguk KimPublished in: Int. J. Serv. Technol. Manag. (2004)
Keyphrases
- electronic commerce
- mobile commerce
- service quality
- tourism industry
- agent mediated
- negotiation protocol
- agent technology
- brokerage services
- electronic marketplaces
- electronic payment
- electronic business
- electronic transactions
- online banking
- web services
- customer satisfaction
- small and medium sized enterprises
- negotiating agents
- web based systems
- payment systems
- business transactions
- electronic markets
- business models
- service providers
- information technology
- automated negotiation
- multi agent