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A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model.
Olegas Prentkovskis
Zivko Erceg
Zeljko Stevic
Ilija Tanackov
Marko Vasiljevic
Mladen Gavranovic
Published in:
Symmetry (2018)
Keyphrases
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service quality
probabilistic model
conceptual model
electronic commerce
customer satisfaction
online shopping
real time
decision making
information technology
service providers
user satisfaction
law enforcement
evaluation model