Evaluation of Passenger Service Quality in Urban Rail Transit: Case Study in Shanghai.
Chenpeng LiJiao YaoYuhui ZhengJin WangPublished in: MUE/FutureTech (2018)
Keyphrases
- service quality
- public transport
- case study
- public transportation
- customer satisfaction
- service providers
- user satisfaction
- online shopping
- electronic commerce
- information systems
- information quality
- competitive advantage
- quality of service
- call center
- competitive environment
- social networks
- evaluation method
- stock market
- evaluation model
- social interaction
- real estate
- high speed
- response time
- internet shopping
- fuzzy comprehensive evaluation method
- strategic information systems planning