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A User Satisfaction Study of London's Congestion Charge e-Service: A Citizen Perspective.
Habin Lee
Uthayasankar Sivarajah
Andreea Molnar
Vishanth Weerakkody
Zahir Irani
Published in:
Int. J. Electron. Gov. Res. (2015)
Keyphrases
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user satisfaction
service quality
information quality
user perceptions
service oriented
customer satisfaction
web services
information systems
website
steady state