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A User Satisfaction Study of London's Congestion Charge e-Service: A Citizen Perspective.

Habin LeeUthayasankar SivarajahAndreea MolnarVishanth WeerakkodyZahir Irani
Published in: Int. J. Electron. Gov. Res. (2015)
Keyphrases
  • user satisfaction
  • service quality
  • information quality
  • user perceptions
  • service oriented
  • customer satisfaction
  • web services
  • information systems
  • website
  • steady state