'Just the Facts: ' Exploring the Relationship Between Emotional Language and Member Satisfaction in Enterprise Online Communities.
Ryan ComptonJilin ChenEben M. HaberHernan BadenesSteve WhittakerPublished in: ICWSM (2017)
Keyphrases
- online communities
- content analysis
- social networking
- social networks
- social media
- knowledge base
- programming language
- language learning
- information systems
- virtual communities
- information management
- natural language
- social influence
- information diffusion
- online social
- knowledge management
- enterprise architecture
- service quality
- web services
- customer satisfaction
- emotional intelligence
- online learning communities