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Understanding Customer Needs to Engineer Product-Service Systems.
Fabiana Pirola
Giuditta Pezzotta
Daniela Andreini
Chiara Galmozzi
Alice Savoia
Roberto Pinto
Published in:
APMS (2) (2014)
Keyphrases
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service systems
call center
service level
web technologies
service oriented
arrival rate
electronic commerce
queueing model
holding cost
real time
information systems
website
random walk
enterprise systems
architectural style