Enterprise Cockpit for Business Operation Management.
Fabio CasatiMalú CastellanosMing-Chien ShanPublished in: ER (2004)
Keyphrases
- enterprise systems
- knowledge management
- business management
- information systems
- information technology infrastructure
- business process management
- business processes
- enterprise wide
- information management
- virtual enterprise
- change management
- management information systems
- business world
- enterprise architecture
- enterprise data
- business applications
- business users
- competitive advantage
- key performance indicators
- business activities
- smarter planet
- small and medium sized
- business process
- information technology
- workflow management systems
- decision making
- activity monitoring
- customer support
- rfid technology
- workflow management
- web services
- service management
- service delivery
- strategic management
- electronic business
- management system
- business intelligence
- customer relationship management
- business environment
- electronic commerce
- management tools
- data mining
- senior management
- business information
- data quality
- competitive environment
- security management
- manufacturing enterprises
- business rules
- service oriented
- project management
- business requirements
- business logic
- knowledge management systems
- decision support