Knowledge Retention in the Service Industry.
Rodrigo Valio Dominguez GonzalezPublished in: Int. J. Knowl. Manag. (2016)
Keyphrases
- domain knowledge
- knowledge management
- knowledge discovery
- telecommunications industry
- management system
- prior knowledge
- expert systems
- web services
- data mining
- neural network
- case study
- long term
- knowledge base
- data mining techniques
- knowledge acquisition
- service providers
- domain experts
- conceptual framework
- knowledge transfer
- data sets