Explaining the intentions to share and reuse knowledge in the context of IT service operations.
Johnny C. F. SoNarasimha BollojuPublished in: J. Knowl. Manag. (2005)
Keyphrases
- knowledge base
- contextual knowledge
- domain knowledge
- management system
- knowledge acquisition
- contextual information
- knowledge representation
- information services
- case study
- acquire knowledge
- prior knowledge
- knowledge sources
- user model
- service oriented
- context sensitive
- semantic web
- mental states
- current situation
- exchange information
- data mining techniques