Investigation of the mediating effects of IT governance-value delivery on service quality and ERP performance.
Wen-Hsien TsaiYu-Wei ChouJun-Der LeuDer Chao ChenTsen-Shu TsaurPublished in: Enterp. Inf. Syst. (2015)
Keyphrases
- service quality
- information systems
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- online shopping
- quality of service
- information technology
- competitive advantage
- call center
- information quality
- service delivery
- competitive environment
- incident management
- database
- business process
- end users
- case study
- job satisfaction
- technology acceptance
- enterprise resource planning