A Case of Soft System Methodology (SSM): Interacting Aspect Modelling of Customer Satisfaction in Video Stream Service over Wireless and Mobile Network.
HermanAzizah Abd. RahmanYoanda Alim SyahbanaPublished in: EMS (2011)
Keyphrases
- customer satisfaction
- mobile networks
- video streams
- service quality
- mobile users
- customer service
- wireless networks
- mobile devices
- base station
- video data
- user satisfaction
- ip networks
- video streaming
- internet access
- video frames
- cellular networks
- video content
- mobile ad hoc networks
- customer retention
- ad hoc networks
- blocking probability
- mobile ip
- wifi
- mobile nodes
- multimedia content
- customer support
- mobile phone
- routing problem
- multimedia
- quality of service
- call admission control
- service providers
- wireless sensor networks
- electronic commerce
- customer loyalty
- information systems