An integration model for organizing IT service management.
John BlackChristine DraperTom LococoFouad MatarChristopher WardPublished in: IBM Syst. J. (2007)
Keyphrases
- statistical model
- high level
- prior knowledge
- probabilistic model
- mathematical model
- theoretical framework
- neural network
- information retrieval
- computational model
- formal model
- database
- neural network model
- sensitivity analysis
- parameter estimation
- theoretical analysis
- markov chain
- least squares
- management system
- objective function
- case study