Artificial Intelligence in Customer Management Processes: a Design Perspective.
Maurizio MesenzaniAngela Di MassaPublished in: AIABI@AI*IA (2021)
Keyphrases
- artificial intelligence
- case study
- knowledge based systems
- engineering design
- process management
- viewpoint
- management system
- software engineering
- intelligent systems
- collaborative environments
- neural network
- customer satisfaction
- design principles
- computational models
- design process
- data management
- knowledge management
- information technology
- computer science
- multi agent systems