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Deriving the Employee-Perceived Application Quality in Enterprise IT Infrastructures using Information from Ticketing Systems.
Susanna Schwarzmann
Thomas Zinner
Matthias Hirth
Published in:
LWA (2014)
Keyphrases
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information systems
user interaction
information processing
information sharing
neural network
database systems
end users
e government
data management
contextual information
structural information
business applications