Digital Governance and Collaborative Strategies for Improving Service Quality .
Michael E. MilakovichPublished in: KMIS (2014)
Keyphrases
- service quality
- customer satisfaction
- information systems
- user satisfaction
- service providers
- electronic commerce
- online shopping
- quality of service
- competitive environment
- information technology
- collaborative learning
- competitive advantage
- job satisfaction
- information quality
- call center
- incident management
- knowledge sharing
- learning environment