SecBot: a Business-Driven Conversational Agent for Cybersecurity Planning and Management.
Muriel Figueredo FrancoBruno RodriguesEder John ScheidArthur Selle JacobsChristian KillerLisandro Zambenedetti GranvilleBurkhard StillerPublished in: CNSM (2020)
Keyphrases
- conversational agent
- conversational agents
- information systems
- knowledge management
- strategic planning
- decision support
- decision making
- business management
- natural language interfaces
- enterprise systems
- service delivery
- business processes
- service management
- management system
- management information systems
- human communication
- business process
- process management
- business intelligence
- strategic management
- data mining
- customer relationship management
- mission critical
- workflow management
- electronic commerce
- project managers
- systems development
- product development
- information management
- planning problems
- business rules
- planning process
- business world
- competitive intelligence
- project management
- business process management
- workflow management systems
- manufacturing companies
- virtual enterprise
- rfid technology
- information technology
- customer retention