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Examining the effects of malfunctioning personalized services on online users' distrust and behaviors.
Patrick Y. K. Chau
Shuk Ying Ho
Kevin K. W. Ho
Yihong Yao
Published in:
Decis. Support Syst. (2013)
Keyphrases
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personalized services
user requirements
user model
user profiling
context aware
user profiles
information services
recommender systems
online learning
mobile services
recommendation systems
user feedback
agent technology
cooperative
user preferences
information processing
user interaction
end users
website