Are you willing to forgive AI? Service recovery from medical AI service failure.
Aihui ChenYueming PanLongyu LiYunshuang YuPublished in: Ind. Manag. Data Syst. (2022)
Keyphrases
- artificial intelligence
- failure recovery
- web services
- service providers
- ai community
- case based reasoning
- machine learning
- customer service
- service oriented
- expert systems
- call center
- service quality
- intelligent systems
- service discovery
- web service composition
- mobile services
- computational intelligence
- management system
- knowledge representation and reasoning
- service management
- ai methods
- knowledge representation
- information systems