e-Government's Hidden Inequality: Why Spending on Online Services can be Regressive and How to Avoid it.
Matias DodelPublished in: ICEGOV (2016)
Keyphrases
- e government
- online services
- service delivery
- government services
- public sector
- electronic government
- digital government
- internet access
- government agencies
- public administration
- developing countries
- search engine
- knowledge management
- end to end
- service providers
- artificial intelligence
- rapid growth
- internet users
- social media
- mobile devices
- information technology
- case study
- e learning
- decision making