Service: the Future of Information Technology.
Richard T. WatsonLeyland F. PittPierre R. BerthonPublished in: Data Base (1996)
Keyphrases
- information technology
- information systems
- service providers
- long term
- web services
- management system
- customer service
- service quality
- service oriented
- knowledge management
- researchers and practitioners
- information services
- web service composition
- information society
- service management
- real time
- coming years
- special case
- metadata
- real world