An Empirical Research on Internal Service Quality of E-Government Based on Structural Equation Model.
Dengfeng XuPublished in: ICEE (2010)
Keyphrases
- data management
- e government
- service quality
- structural equation models
- customer satisfaction
- electronic government
- service providers
- electronic commerce
- public sector
- causal models
- causal effects
- user satisfaction
- developing countries
- databases
- information systems
- database
- directed acyclic graph
- service delivery
- digital government
- online shopping
- government services
- public administration
- online discussion
- information sharing
- quality of service
- call center
- knowledge management
- government agencies
- real time