Maintenance of infinite-server service systems subjected to random shocks.

Burak Kocuk Özgür Emre Sivrikaya Melike Baykal-Gürsoy

Published in: Comput. Ind. Eng. (2013)

Keyphrases

service systems
service requests
queueing model
customer classes
call center
web technologies
steady state
service level
enterprise systems
arrival rate
service oriented
single server
queue length
heavy traffic
long run
queueing networks
real time
service times