Using Fuzzy theory to Explore the Appropriateness of Customer-Oriented E-Service Cooperation.
Wei-Lun ChangYu Jyun LinPublished in: ITNG (2011)
Keyphrases
- fuzzy theory
- customer service
- fuzzy inference
- literature review
- fuzzy clustering
- evaluation model
- call center
- fuzzy logic
- service times
- artificial immune network
- fuzzy classification
- clustering analysis
- service quality
- fuzzy neural network
- real time
- computational intelligence
- case study
- knowledge base
- formal concept analysis
- rule base
- anomaly detection
- pattern recognition
- genetic algorithm