Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service.
Fabiane Leticia LizarelliLauro OsiroGilberto Miller Devós GangaGlauco Henrique de Sousa MendesGuilherme R. PazPublished in: Appl. Soft Comput. (2021)
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