Ontology-Based Users and Requests Clustering in Customer Service Management System.
Alexander V. SmirnovMikhail PashkinNikolai ChilovTatiana LevashovaAndrew KrizhanovskyAlexey M. KashevnikPublished in: AIS-ADM (2005)
Keyphrases
- customer service
- management system
- clustering method
- clustering algorithm
- inventory control
- governmental organizations
- user interface
- user requests
- k means
- social media
- user profiles
- user interaction
- decision support system
- collaborative filtering
- databases
- user satisfaction
- log data
- recommender systems
- information systems
- customer behavior