Determinant of Customer Trust on E-Commerce and its Impact to Purchase and Word of Mouth Intention: a Case of Indonesia.
Achmad Nizar HidayantoArfian HerbowoNur Fitriah Ayuning BudiYudho Giri SucahyoPublished in: J. Comput. Sci. (2014)
Keyphrases
- electronic commerce
- customer loyalty
- service quality
- product information
- online stores
- internet shopping
- potential customers
- online retailers
- customer satisfaction
- business transactions
- consumer behavior
- purchase behavior
- perceived risk
- reputation models
- data mining
- website design
- electronic marketplaces
- marketing strategies
- trust model
- website
- online shopping
- factors influencing